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EBay Connector will not work
#1
I installed the eBay connector. it shows I am authorized. But when I click "Verify". It spins and spins with an orange wheel and says See the end of this message for details on invoking Just In Time (JIT) debugging instead of this dialog box and it will not permit me to post my Kronocard listings on eBay. What could be wrong?
Reply
#2
Hi Cresthaven
Sorry for the delay, we do not monitor the forum every day. If you want a fast answer send us an email to support @ kronozio.com

Did you complete the initial setup ? Please read this pdf file. A lot of pages but mostly images:
https://kronozio.blob.core.windows.net/m...nector.pdf
All the steps are explained and a lot of tips are given.

Should it not resolve your problem then on the error message box you should have a "Details" button that will show the details of the error. Just copy that texte and paste it in an email for our support.

Regards
Reply
#3
Here is the script from the details page as you suggested. I already tried all the pdf instructions and nothing works.

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at Kronozio.CommLib.KronoEbay.GetDiscountProfiles()
at Kronozio.CommLib.KronoEbay.GetBasicLists(Boolean ForceRefresh)
at Kronozio.Metacard.eBayHelpers.WeNeedThoseLists(KronoEbay KE, Boolean ForceRefresh)
at Kronozio.Metacard.eBayHelpers.ListWithEbayOptions(MCMain mcMain, eBayCard[] ebcs)
at Kronozio.Metacard.EditOneCard.HandleEbayCases()
at Kronozio.Metacard.EditOneCard.BtnSave_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2600.0 built by: NET471REL1LAST
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
KronoCard
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/KronoCard.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
MetacardLib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/MetacardLib.DLL
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
log4net
Assembly Version: 1.2.13.0
Win32 Version: 1.2.13.0
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/log4net.DLL
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2600.0 built by: NET471REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
INIFileParser
Assembly Version: 2.1.5.0
Win32 Version: 2.1.5.0
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/INIFileParser.DLL
----------------------------------------
Microsoft.CSharp
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Microsoft.CSharp/v4.0_4.0.0.0__b03f5f7f11d50a3a/Microsoft.CSharp.dll
----------------------------------------
Newtonsoft.Json
Assembly Version: 6.0.0.0
Win32 Version: 6.0.8.18111
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/Newtonsoft.Json.DLL
----------------------------------------
System.Numerics
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
----------------------------------------
System.Dynamic
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Dynamic/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Dynamic.dll
----------------------------------------
Anonymously Hosted DynamicMethods Assembly
Assembly Version: 0.0.0.0
Win32 Version: 4.7.2600.0 built by: NET471REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
System.Runtime.Serialization
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Serialization/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll
----------------------------------------
System.Xml.Linq
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml.Linq/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.Linq.dll
----------------------------------------
System.Data
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
KronoDB
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/KronoDB.DLL
----------------------------------------
System.Data.SqlServerCe
Assembly Version: 4.0.0.0
Win32 Version: 4.0.8876.1
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/System.Data.SqlServerCe.DLL
----------------------------------------
System.Transactions
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/System.Transactions/v4.0_4.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
System.EnterpriseServices
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/System.EnterpriseServices/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll
----------------------------------------
MCCommLib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/MCCommLib.DLL
----------------------------------------
Accessibility
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
eBay.Service
Assembly Version: 3.939.0.0
Win32 Version: 3.939.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/eBay.Service.DLL
----------------------------------------
System.ServiceProcess
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.ServiceProcess/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll
----------------------------------------
HtmlAgilityPack
Assembly Version: 1.4.9.0
Win32 Version: 1.4.9.0
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/HtmlAgilityPack.DLL
----------------------------------------
System.Net.Http
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Net.Http/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Net.Http.dll
----------------------------------------
System.Net.Http.Formatting
Assembly Version: 4.0.0.0
Win32 Version: 4.0.21112.0
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/System.Net.Http.Formatting.DLL
----------------------------------------
SMDiagnostics
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/SMDiagnostics/v4.0_4.0.0.0__b77a5c561934e089/SMDiagnostics.dll
----------------------------------------
Microsoft.mshtml
Assembly Version: 7.0.3300.0
Win32 Version: 7.0.3300.0
CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll
----------------------------------------
Emgu.CV
Assembly Version: 2.4.10.1940
Win32 Version: 2.4.10.1940
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/Emgu.CV.DLL
----------------------------------------
Cyotek.Windows.Forms.ImageBox
Assembly Version: 1.1.4.2
Win32 Version: 1.1.4.2
CodeBase: file:///C:/Program%20Files%20(x86)/Kronozio/KronoCard/Cyotek.Windows.Forms.ImageBox.DLL
----------------------------------------
System.Web.Services
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
Microsoft.GeneratedCode
Assembly Version: 1.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
Reply
#4
I tried connecting via all instructions in your pdf instructions file. Nothing works. When I try to list a card via the downloaded eBay Connector I get a spinning wheel that is gold/orange in color and then the following error message comes up: with an introductory message that says something about an unrecognized error has occurred. I like your platform but frankly am about to give up using it. The details section of the error shows this script:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
   at Kronozio.CommLib.KronoEbay.GetDiscountProfiles()
   at Kronozio.CommLib.KronoEbay.GetBasicLists(Boolean ForceRefresh)
   at Kronozio.Metacard.eBayHelpers.WeNeedThoseLists(KronoEbay KE, Boolean ForceRefresh)
   at Kronozio.Metacard.eBayHelpers.ListWithEbayOptions(MCMain mcMain, eBayCard[] ebcs)
   at Kronozio.Metacard.EditOneCard.HandleEbayCases()
   at Kronozio.Metacard.EditOneCard.BtnSave_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2600.0 built by: NET471REL1LAST
    CodeBase: file:///C:/Windows/Microsoft.NET/Framewo...corlib.dll
----------------------------------------
KronoCard
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...noCard.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl....Forms.dll
----------------------------------------
MetacardLib
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...ardLib.DLL
----------------------------------------
System
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...System.dll
----------------------------------------
System.Drawing
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...rawing.dll
----------------------------------------
log4net
    Assembly Version: 1.2.13.0
    Win32 Version: 1.2.13.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...og4net.DLL
----------------------------------------
System.Configuration
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...ration.dll
----------------------------------------
System.Core
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2600.0 built by: NET471REL1LAST
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...m.Core.dll
----------------------------------------
System.Xml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...em.Xml.dll
----------------------------------------
INIFileParser
    Assembly Version: 2.1.5.0
    Win32 Version: 2.1.5.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...Parser.DLL
----------------------------------------
Microsoft.CSharp
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...CSharp.dll
----------------------------------------
Newtonsoft.Json
    Assembly Version: 6.0.0.0
    Win32 Version: 6.0.8.18111
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...t.Json.DLL
----------------------------------------
System.Numerics
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...merics.dll
----------------------------------------
System.Dynamic
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...ynamic.dll
----------------------------------------
Anonymously Hosted DynamicMethods Assembly
    Assembly Version: 0.0.0.0
    Win32 Version: 4.7.2600.0 built by: NET471REL1LAST
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...corlib.dll
----------------------------------------
System.Runtime.Serialization
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...zation.dll
----------------------------------------
System.Xml.Linq
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...l.Linq.dll
----------------------------------------
System.Data
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...m.Data.dll
----------------------------------------
KronoDB
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...ronoDB.DLL
----------------------------------------
System.Data.SqlServerCe
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.8876.1
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...rverCe.DLL
----------------------------------------
System.Transactions
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...ctions.dll
----------------------------------------
System.EnterpriseServices
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...rvices.dll
----------------------------------------
MCCommLib
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...ommLib.DLL
----------------------------------------
Accessibility
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...bility.dll
----------------------------------------
eBay.Service
    Assembly Version: 3.939.0.0
    Win32 Version: 3.939.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...ervice.DLL
----------------------------------------
System.ServiceProcess
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...rocess.dll
----------------------------------------
HtmlAgilityPack
    Assembly Version: 1.4.9.0
    Win32 Version: 1.4.9.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...tyPack.DLL
----------------------------------------
System.Net.Http
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...t.Http.dll
----------------------------------------
System.Net.Http.Formatting
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.21112.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...atting.DLL
----------------------------------------
SMDiagnostics
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...ostics.dll
----------------------------------------
Microsoft.mshtml
    Assembly Version: 7.0.3300.0
    Win32 Version: 7.0.3300.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsof...mshtml.dll
----------------------------------------
Emgu.CV
    Assembly Version: 2.4.10.1940
    Win32 Version: 2.4.10.1940
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...mgu.CV.DLL
----------------------------------------
Cyotek.Windows.Forms.ImageBox
    Assembly Version: 1.1.4.2
    Win32 Version: 1.1.4.2
    CodeBase: file:///C:/Program%20Files%20(x86)/Krono...ageBox.DLL
----------------------------------------
System.Web.Services
    Assembly Version: 4.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...rvices.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.7.2556.0 built by: NET471REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembl...em.Xml.dll
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
Reply
#5
Thank you very much for this detailled error message.
From this error message I see that you used the single card edition window and you clicked on the List button and not the Verify button.

The important line, for us, is this one: " Kronozio.CommLib.KronoEbay.GetDiscountProfiles() "
Our software failed to retrieve your Discout Profile from eBay.
I will instruct the programmer to check if he can change that awful message to something more clear for our users. You help us here.

For the moment, to correct the problem you have to create Discount Profiles on eBay site. What is that you may ask? It is the combined shipping options that you will offer to the buyers that pick many of your cards in the same invoice.

Instructions in our document starts at page 13
https://kronozio.blob.core.windows.net/m...nector.pdf

I know it is related to the combined shipping options because before that the software was able to read other settings you have in your eBay account.

Here are more details for you:
On page 13 it say you must click on the truck icon: your browser should open ebay web site at the Payments and Shipping Discount Page.
From there, follow instructions given at pages 14 to 17 (mostly images but texts are very important).

If the software crashed and wont let you click that small button then go to the eBay settings by yourself. And, once back in Kronocard, click the "Refresh" button from the "Flat Domestic Shipping" section of our "List to eBay" screen.

Please report to us any progress. If you still get errors the tell us what you tried.

Regards
Reply
#6
I would like to add that every week Kronocard users are creating thousands of eBay listings so the software works.

At the moment Kronocard is unable to complete that initial setup. What we have here is a special situation with your eBay account settings.
There are many possible settings on eBay and our team is too small at the moment to support all cases (we do not have 12,000 employees like eBay).

Please remember that once the initial setup is done creating listings is a realy fast.

At this point, If you confirm that your discont profile / Combined shipping cost for flat rate shipping is done and it do not work then your options are:
1) Send us your log files

[Image: Send-log-EN.png]

2) We can schedule a remote session
Reply
#7
Thanks to Cresthaven

With his help we were able to resolve the issue.
We have a bug in kronocard: it chrashes if the Shipping Discount Profile include shipping rebates (ie: negative numbers) for multiple items instead of small positive numbers for supplemental items. With a setup similar to the one suggested in our documentation everything works. We will try to support more settings in an upcoming version of Kronocard.

We read those shipping discount settings right after you authorize Kronocard on eBay. It was showing the error message right there.
I hope that if other people encounter this problem they contact us as Cresthaven did: we like to help you and it allows us to make Kronocard better.
Reply
#8
Thank you Kronocard and Kronozio support.....David was truly amazing. Patient, kind knowledgeable...words cannot describe how good your support staff is.

Barry
Cresthaven
Reply
#9
(12-22-2017, 06:33 PM)Cresthaven Wrote: Thank you Kronocard and Kronozio support.....David was truly amazing. Patient, kind knowledgeable...words cannot describe how good your support staff is.

Barry
Cresthaven

Awesome! It's always a pleasure to support people that understand that nothing is perfect and that we are doing our best Big Grin

Take Care!!

David
Reply