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Support: How to follow documentation requests
#1
Information 
First you have to enable the Kronozio Documentation Service Screen. It is hidden by default to avoid cluttering Kronocard user interface for those that are not using that time saving feature. Here is how to enable it:

[Image: enable_kds_screen.png]



Once enabled, you will have to restart Kronocard.
Its left vertical buttons bar will have a new "Magic Wand" icon.
Click on it and you will have access to the Kronozio Documentation Services screen: Select dates in the upper right corner and hit the "refresh" button. You will get the status of your documentation groups:

[Image: kds_screen.png]

The Status colunm is important. Once your cards are documented and your local database is updated the status will be "COMPLETED".


QUESTION: What to do when my documentation request is not processed?

We aim to document cards within 2 to 5 work days. If after 5 days you did not got your documentation then, contact us.
We may ask you to resubmit your request. Here is how to do it:
1) Select the row of the group you want to resubmit (only one row at a time)
2) With your mouse, right-click on the "Kronozio Documentation Services" text: a popup menu will show you 2 choices. Select the first-one: "Re-send Cards data".
Please Contact us before doing so!

[Image: resubmit_kds.png]
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